ROLE PURPOSE

Lead strategic sourcing, procurement, contract management and supplier performance for outsourced services. Build trusted client relationships, lead commercial negotiations and identify upselling and cross-selling opportunities with Sales and Operations. Deliver value for money, profitable service growth and reliable delivery while managing contractual risk and complying with delegated authority.

KEY ACCOUNTABILITIES

Procurement & Tender Management

• Lead end-to-end procurement and sourcing strategies for outsourced services.

• Oversee RFQs, RFPs and tender documentation with clear scope and evaluation criteria.

• Lead supplier clarifications, due diligence and transparent tender evaluations.

• Evaluate total cost, service quality, delivery capability and commercial risk.

• Lead supplier negotiations on pricing, payment terms, service levels and risk allocation.

• Ensure procurement activities comply with company policies and delegated authority.

• Use market intelligence and supplier benchmarking to improve sourcing decisions.

Contract Management

• Lead service contract and Statement of Work development with Legal and Operations.

• Maintain contract registers, renewal schedules and supplier documentation.

• Monitor contract milestones, deliverables and expiry dates.

• Negotiate amendments, extensions and renewals within approved authority.

• Ensure contracts define scope, SLAs, KPIs, pricing, change control and exit terms.

• Maintain complete and accurate procurement and contract records.

• Monitor contract obligations and ensure supplier compliance with contractual commitments.

Supplier & Commercial Management

• Own strategic supplier relationships and maintain suitable alternative providers.

• Monitor supplier performance against agreed KPIs and SLAs.

• Lead supplier performance reviews and agree measurable improvement actions.

• Resolve escalated supplier issues, disputes and service failures with relevant teams.

• Negotiate sustainable savings and cost improvements without reducing agreed quality.

• Oversee invoice validation against contracted rates and accepted deliverables.

• Develop supplier improvement plans where performance falls below agreed KPIs.

Performance & Governance

• Develop and monitor supplier scorecards.

• Report validated savings, contract performance and commercial growth contributions.

• Prepare management dashboards covering spend, risk, renewals and opportunities.

• Enforce procurement governance, ethical sourcing and conflict-of-interest controls.

• Lead procurement audit responses and close agreed corrective actions.

• Manage commercial risks and escalate commitments outside delegated authority.

Client Relationships, Commercial Growth & Team Leadership

• Lead client meetings to understand needs, resolve issues and build long-term trust.

• Present service proposals and value cases clearly to senior client decision-makers.

• Identify and qualify upselling and cross-selling opportunities with Sales and Operations.

• Negotiate client pricing, renewals and scope changes within approved commercial limits.

• Confirm delivery capacity and margins before commitments; document agreed handovers.

• Maintain an opportunity pipeline and support conversion, renewals and client retention.

• Coordinate Finance approvals, budgets and purchase orders, and Legal contract reviews.

• Set team priorities, delegate work and coach procurement staff against agreed objectives.

Other Duties

• Undertake other reasonable duties relevant to the role as assigned by the Line Manager.

KNOWLEDGE, SKILLS AND EXPERIENCE

Qualifications

• Bachelor’s degree in Procurement, Supply Chain, Business or a related discipline, or an equivalent recognized qualification.

• CIPS qualification/MCIPS or an equivalent recognized procurement credential preferred.

Experience

• 7–10 years of relevant procurement, sourcing or contract management experience, including at least 3 years leading teams or complex commercial portfolios.

• Demonstrated client-facing experience in outsourced or professional services, with evidence of successful negotiations, renewals and upselling/cross-selling.

• International client and supplier experience preferred; UAE/GCC market experience advantageous.

Knowledge & Skills

• Confident client engagement, executive presentations and relationship management.

• Strong business English, written and spoken, for proposals and commercial negotiations.

• Consultative selling: identify client needs, articulate value and develop viable service opportunities.

• Commercial judgement in pricing, margins, total cost and contract risk allocation.

• Strategic sourcing, tender evaluation, contract management and supplier SLA/KPI management.

• Strong analytical, leadership and stakeholder management skills; sound ethical judgement.

• Proficiency with procurement ERP systems such as Dynamics 365, SAP or Oracle, and reporting tools.